MBTA Boston

Your request is filed in your name under Massachusetts Public Records Law. We act as your communications agent — routing through email, tracking the statutory deadline, and following up when the agency goes silent.

1. 1

   Filed (day 0)

   Submitted to MBTA Boston via mbta.com.

2. 2

   Acknowledgment (typically 1–3 days)

   Agency confirms receipt and assigns a tracking number. The statutory clock keeps running.

3. 3

   Response window (10 business days)

   Under Massachusetts Public Records Law, the agency must respond within 10 business days. If exemptions are claimed, they must be cited specifically.

4. 4

   Records delivered or denied

   No exemptions: records delivered. Partial denial: records released with redactions. Full denial: written justification required.

5. 5

   Appeal if denied

   We draft an appeal to Supervisor of Records (Secretary of State) and can connect you with a public records attorney.